Avline Health Terms & Policies
Last updated: May 2026
Welcome to Avline Health. These Terms & Policies govern your use of our website, services, and products, including the PelviBiomeTM at-home vaginal microbiome test.
By accessing or using our services, you agree to the terms outlined below.
1. About Us
Avline Health provides at-home microbiome testing designed to deliver insights into vaginal health. Our PelviBiomeTM test offers science-based analysis of microbial balance, including Lactobacillus levels and potential imbalances.
Avline Health Ltd is a private limited company registered in England and Wales.
2. Medical Disclaimer
Our services are designed to provide informational insights only.
- PelviBiomeTM is not a diagnostic tool
- It does not replace medical advice, diagnosis, or treatment
- Results should be discussed with a qualified healthcare professional
We do not provide clinical diagnoses, prescriptions, or emergency medical services.
3. Eligibility
You must:
- Be at least 18 years old
- Provide accurate and complete information
- Use the service for personal, non-commercial purposes
By ordering a test, you confirm that you meet these requirements.
4. Our Services
PelviBiomeTM is an at-home test that:
- Analyses vaginal microbiome composition
- Identifies bacterial balance and potential disruptions
- Provides insights that may relate to symptoms like BV, thrush, or UTIs (Avline Health)
We reserve the right to modify or discontinue services at any time.
5. Orders & Payments
- All orders are subject to availability
- Prices are displayed at checkout and may change
- Payment must be completed before dispatch
We may refuse or cancel orders where necessary (e.g. suspected misuse or fraud).
6. Sample Collection & Testing
By using our test, you agree that:
- You will follow all instructions provided
- You are responsible for timely sample return
- Improper collection may affect results
We are not liable for invalid or inconclusive results caused by incorrect use.
7. Results & Interpretation
- Results are provided for informational purposes only
- Interpretation is based on current scientific understanding
- Microbiome science is evolving and may not explain all symptoms
We do not guarantee specific health outcomes from using our service.
8. Data Protection & Privacy
We take your privacy seriously.
We may collect:
- Personal information (name, email, etc.)
- Health-related data (test results)
Your data is used to:
- Provide services
- Improve our offerings
- Comply with legal obligations
We do not sell personal health data to third parties. All data is handled in accordance with applicable UK data protection laws (including GDPR).
9. Confidentiality
Your results and personal data are treated as confidential.
We may only share information:
- With your consent
- Where required by law
- With trusted service providers (e.g. laboratories)
10. Refunds & Returns
Due to the nature of medical testing kits:
- Opened or used kits are non-refundable
- Unused kits may be eligible for return within [X days]
- Shipping costs may be non-refundable
Please contact support for assistance.
11. Intellectual Property
All content on this website (text, branding, product names, etc.) is owned by Avline Health or its licensors.
You may not:
- Copy, reproduce, or distribute content
- Use our branding without permission
12. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential damages
- We are not responsible for decisions made based on test results
- Use of our services is at your own risk
Nothing excludes liability where unlawful (e.g. fraud or personal injury due to negligence).
13. Third-Party Services
We may use third-party providers (e.g. labs, payment processors).
We are not responsible for:
- Their services
- Their policies or actions
14. Changes to These Terms
We may update these Terms at any time.
Updates will be posted on this page with a revised “Last updated” date.
Continued use of our services means you accept the updated terms.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to UK jurisdiction.
16. Contact Us
If you have any questions, please contact:
Avline Health
- Email: info@avlinehealth.com
- Address: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE
Avline Health services provide informational, science-based insights only and are not intended to diagnose, treat, or replace medical advice. Results should be discussed with a qualified healthcare professional. Microbiome science is evolving, and findings may not explain all symptoms or health conditions.
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